Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 847 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
2. 2.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 4 (d) step 3
3. 3.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) saying “I feel…” (d) spreading gossip
4. 4.Which of these helps solve a conflict? (a) name-calling (b) using a calm voice (c) spreading gossip (d) walking off in anger
5. 5.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with a winner and loser (d) with an agreed plan
6. 6.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
7. 7.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) ignore them (d) take a vote at once
8. 8.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
9. 9.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
10. 10.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 4 (d) step 2
11. 11.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
12. 12.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) apologising sincerely (b) shouting back (c) focusing on the problem (d) finding a middle way
14. 14.True or false: “shouting back” makes a conflict worse. (a) False (b) True
15. 15.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
16. 16.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
17. 17.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
18. 18.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 2 (d) step 3
19. 19.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
20. 20.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
21. 21.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
22. 22.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
23. 23.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
24. 24.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
25. 25.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
26. 26.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
27. 27.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
28. 28.🔍 Which is the odd one out? (a) taking sides at once (b) focusing on the problem (c) saying “I feel…” (d) listening without blame
29. 29.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
30. 30.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
31. 31.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
32. 32.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
33. 33.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
34. 34.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
35. 35.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
36. 36.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 3 (d) step 4
37. 37.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
38. 38.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) using a calm voice (d) walking off in anger
39. 39.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 4 (d) step 1
40. 40.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully

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