Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 850 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
2. 2.Which of these helps solve a conflict? (a) bringing up old fights (b) focusing on the problem (c) taking sides at once (d) walking off in anger
3. 3.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) taking sides at once (b) apologising sincerely (c) name-calling (d) shouting back
5. 5.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
6. 6.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 1 (d) step 4
7. 7.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
8. 8.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 2 (d) step 3
9. 9.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
10. 10.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
11. 11.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) focusing on the problem (d) saying “I feel…”
12. 12.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
13. 13.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
14. 14.Which of these helps solve a conflict? (a) finding a middle way (b) name-calling (c) bringing up old fights (d) spreading gossip
15. 15.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
16. 16.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
17. 17.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
18. 18.Which of these helps solve a conflict? (a) apologising sincerely (b) name-calling (c) spreading gossip (d) taking sides at once
19. 19.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
20. 20.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 3 (d) step 4
21. 21.🔍 Which is the odd one out? (a) spreading gossip (b) finding a middle way (c) using a calm voice (d) focusing on the problem
22. 22.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
23. 23.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
24. 24.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) saying “I feel…” (d) walking off in anger
25. 25.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
26. 26.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) shouting back (d) using a calm voice
27. 27.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 1 (d) step 2
28. 28.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
29. 29.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) apologising sincerely (d) name-calling
30. 30.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
31. 31.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
32. 32.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) taking sides at once (d) focusing on the problem
33. 33.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) saying “I feel…” (d) bringing up old fights
34. 34.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 2 (d) step 3
35. 35.True or false: “shouting back” helps solve a conflict. (a) False (b) True
36. 36.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
37. 37.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
38. 38.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) name-calling (d) walking off in anger
39. 39.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) walking off in anger (d) listening without blame
40. 40.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse

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