Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 851 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
2. 2.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
3. 3.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
4. 4.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) saying “I feel…” (d) focusing on the problem
5. 5.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) listening without blame (d) bringing up old fights
6. 6.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
7. 7.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “Stop being silly!”
8. 8.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) apologising sincerely (d) shouting back
9. 9.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) using a calm voice (d) listening without blame
10. 10.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
11. 11.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) apologising sincerely (d) taking sides at once
12. 12.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
13. 13.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) taking sides at once (d) finding a middle way
14. 14.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
15. 15.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 3 (d) step 2
16. 16.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with silence (d) with a fight
17. 17.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) scrap the project (d) the leader picks alone
18. 18.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
19. 19.Which of these helps solve a conflict? (a) listening without blame (b) taking sides at once (c) walking off in anger (d) name-calling
20. 20.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 4 (d) step 2
21. 21.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 1 (d) step 2
22. 22.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) shouting back (d) saying “I feel…”
23. 23.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
24. 24.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) walking off in anger (d) listening without blame
25. 25.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
26. 26.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 1 (d) step 3
27. 27.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
28. 28.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
29. 29.🔍 Which is the odd one out? (a) focusing on the problem (b) walking off in anger (c) shouting back (d) name-calling
30. 30.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) listening without blame (d) saying “I feel…”
31. 31.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) ignore them (d) help them calm down
32. 32.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
33. 33.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
34. 34.🔍 Which is the odd one out? (a) finding a middle way (b) name-calling (c) apologising sincerely (d) saying “I feel…”
35. 35.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
36. 36.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
37. 37.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) walking off in anger (d) saying “I feel…”
38. 38.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
39. 39.Which of these makes a conflict worse? (a) using a calm voice (b) spreading gossip (c) finding a middle way (d) listening without blame
40. 40.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides

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