Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 854 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
2. 2.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
3. 3.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
4. 4.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
5. 5.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
6. 6.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
7. 7.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) listening without blame (d) walking off in anger
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
9. 9.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
10. 10.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
11. 11.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
12. 12.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 2 (c) step 4 (d) step 3
13. 13.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
14. 14.Which of these makes a conflict worse? (a) apologising sincerely (b) focusing on the problem (c) name-calling (d) finding a middle way
15. 15.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
16. 16.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
17. 17.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) shouting back (d) focusing on the problem
18. 18.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
19. 19.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
20. 20.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 4 (d) step 1
21. 21.🔍 Which is the odd one out? (a) walking off in anger (b) finding a middle way (c) shouting back (d) taking sides at once
22. 22.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
23. 23.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) walking off in anger (d) listening without blame
24. 24.🔍 Which is the odd one out? (a) spreading gossip (b) apologising sincerely (c) focusing on the problem (d) using a calm voice
25. 25.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “Stop being silly!”
26. 26.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
27. 27.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) finding a middle way (d) bringing up old fights
28. 28.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
29. 29.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 3 (d) step 2
30. 30.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 3 (d) step 1
31. 31.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
32. 32.True or false: “name-calling” makes a conflict worse. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
34. 34.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
35. 35.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
36. 36.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
37. 37.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) focusing on the problem (d) taking sides at once
38. 38.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
39. 39.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 4 (d) step 1
40. 40.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2

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