Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 855 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
2. 2.Which of these helps solve a conflict? (a) using a calm voice (b) bringing up old fights (c) spreading gossip (d) name-calling
3. 3.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
4. 4.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
5. 5.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) spreading gossip (d) shouting back
6. 6.Which of these helps solve a conflict? (a) name-calling (b) apologising sincerely (c) shouting back (d) spreading gossip
7. 7.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
8. 8.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
9. 9.🔍 Which is the odd one out? (a) using a calm voice (b) walking off in anger (c) taking sides at once (d) shouting back
10. 10.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
11. 11.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) use the louder one’s (d) the leader picks alone
12. 12.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
13. 13.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) name-calling (d) finding a middle way
15. 15.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 3 (d) step 1
16. 16.🔍 Which is the odd one out? (a) listening without blame (b) bringing up old fights (c) saying “I feel…” (d) using a calm voice
17. 17.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
18. 18.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 3 (d) step 2
19. 19.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
20. 20.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
21. 21.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
22. 22.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
23. 23.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
24. 24.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 4 (d) step 1
25. 25.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
26. 26.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
27. 27.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) taking sides at once (d) focusing on the problem
28. 28.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
29. 29.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
30. 30.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
31. 31.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
32. 32.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
33. 33.🕊️ When solving a conflict, which comes first: take a deep breath or brainstorm solutions? (a) take a deep breath (b) brainstorm solutions
34. 34.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
35. 35.True or false: “shouting back” makes a conflict worse. (a) False (b) True
36. 36.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
37. 37.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
38. 38.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) shouting back (d) using a calm voice
39. 39.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
40. 40.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False

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