Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 856 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) using a calm voice (b) name-calling (c) bringing up old fights (d) shouting back
2. 2.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 4 (d) step 2
3. 3.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
4. 4.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
5. 5.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) apologising sincerely (d) focusing on the problem
6. 6.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
7. 7.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) bringing up old fights (d) taking sides at once
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) ignore them (d) take a vote at once
9. 9.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
10. 10.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 2 (d) step 1
11. 11.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
12. 12.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
13. 13.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
14. 14.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
15. 15.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
16. 16.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) name-calling (d) listening without blame
17. 17.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
18. 18.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) shouting back (d) focusing on the problem
19. 19.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) shouting back (d) listening without blame
20. 20.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
21. 21.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
22. 22.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) apologising sincerely (d) taking sides at once
23. 23.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
24. 24.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) spreading gossip (d) apologising sincerely
25. 25.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
26. 26.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 3 (d) step 1
27. 27.Which of these makes a conflict worse? (a) listening without blame (b) bringing up old fights (c) finding a middle way (d) focusing on the problem
28. 28.Which of these helps solve a conflict? (a) using a calm voice (b) walking off in anger (c) name-calling (d) bringing up old fights
29. 29.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
30. 30.Which of these makes a conflict worse? (a) walking off in anger (b) focusing on the problem (c) apologising sincerely (d) finding a middle way
31. 31.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) name-calling (d) using a calm voice
32. 32.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
33. 33.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
34. 34.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
35. 35.🔍 Which is the odd one out? (a) listening without blame (b) walking off in anger (c) focusing on the problem (d) saying “I feel…”
36. 36.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) taking sides at once (d) focusing on the problem
37. 37.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
38. 38.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 1 (d) step 2
39. 39.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
40. 40.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options

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