Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 857 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) taking sides at once (d) listening without blame
2. 2.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
3. 3.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
4. 4.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
5. 5.Which of these helps solve a conflict? (a) taking sides at once (b) apologising sincerely (c) shouting back (d) walking off in anger
6. 6.Which of these helps solve a conflict? (a) focusing on the problem (b) bringing up old fights (c) walking off in anger (d) shouting back
7. 7.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
9. 9.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
10. 10.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 3 (d) step 2
11. 11.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) focusing on the problem (d) taking sides at once
12. 12.Which of these makes a conflict worse? (a) name-calling (b) using a calm voice (c) listening without blame (d) focusing on the problem
13. 13.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) focusing on the problem (b) walking off in anger (c) shouting back (d) taking sides at once
15. 15.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
16. 16.True or false: “shouting back” makes a conflict worse. (a) False (b) True
17. 17.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
18. 18.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
19. 19.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
20. 20.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 2 (d) step 4
21. 21.Which of these helps solve a conflict? (a) bringing up old fights (b) using a calm voice (c) taking sides at once (d) name-calling
22. 22.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
23. 23.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) listening without blame (d) shouting back
24. 24.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
25. 25.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
26. 26.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 2 (d) step 4
27. 27.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) bringing up old fights (d) saying “I feel…”
28. 28.True or false: “name-calling” makes a conflict worse. (a) True (b) False
29. 29.Which of these makes a conflict worse? (a) spreading gossip (b) listening without blame (c) finding a middle way (d) using a calm voice
30. 30.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
31. 31.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) use the louder one’s (d) the leader picks alone
32. 32.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 4 (d) step 2
33. 33.True or false: “name-calling” helps solve a conflict. (a) True (b) False
34. 34.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 1 (d) step 3
35. 35.Which of these helps solve a conflict? (a) finding a middle way (b) taking sides at once (c) spreading gossip (d) name-calling
36. 36.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) using a calm voice (d) taking sides at once
37. 37.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) apologising sincerely (b) shouting back (c) bringing up old fights (d) taking sides at once
39. 39.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 3 (d) step 1
40. 40.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) walking off in anger (d) using a calm voice

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