Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 862 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
2. 2.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) name-calling (d) spreading gossip
3. 3.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 2 (d) step 3
4. 4.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
5. 5.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
6. 6.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
7. 7.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
8. 8.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
9. 9.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with an agreed plan (d) with silence
10. 10.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 4 (d) step 2
11. 11.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
12. 12.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
13. 13.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
14. 14.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
15. 15.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
16. 16.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
17. 17.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) name-calling (b) apologising sincerely (c) bringing up old fights (d) spreading gossip
19. 19.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) taking sides at once (d) focusing on the problem
20. 20.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 4 (d) step 3
21. 21.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) shouting back (d) apologising sincerely
22. 22.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) focusing on the problem (d) shouting back
23. 23.True or false: “shouting back” makes a conflict worse. (a) False (b) True
24. 24.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
25. 25.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
26. 26.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 2 (d) step 3
27. 27.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 4 (d) step 1
28. 28.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) saying “I feel…” (d) shouting back
29. 29.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) finding a middle way (d) saying “I feel…”
30. 30.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) taking sides at once (d) finding a middle way
32. 32.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
33. 33.Which of these makes a conflict worse? (a) bringing up old fights (b) apologising sincerely (c) finding a middle way (d) using a calm voice
34. 34.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 2 (d) step 3
35. 35.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
36. 36.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
37. 37.Which of these makes a conflict worse? (a) listening without blame (b) taking sides at once (c) apologising sincerely (d) focusing on the problem
38. 38.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
39. 39.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
40. 40.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 1 (d) step 2

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