Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 864 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) help them calm down (d) take a vote at once
2. 2.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
3. 3.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
4. 4.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) listening without blame (d) bringing up old fights
5. 5.True or false: “shouting back” helps solve a conflict. (a) False (b) True
6. 6.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
7. 7.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) finding a middle way (d) bringing up old fights
9. 9.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
10. 10.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) focusing on the problem (d) name-calling
12. 12.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) walking off in anger (d) apologising sincerely
13. 13.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
14. 14.🔍 Which is the odd one out? (a) using a calm voice (b) name-calling (c) walking off in anger (d) spreading gossip
15. 15.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
16. 16.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 2 (d) step 4
17. 17.Which of these helps solve a conflict? (a) name-calling (b) listening without blame (c) shouting back (d) spreading gossip
18. 18.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 4 (d) step 2
19. 19.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 4 (d) step 2
20. 20.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
21. 21.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
22. 22.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
23. 23.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 1 (d) step 4
24. 24.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
25. 25.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
26. 26.🔍 Which is the odd one out? (a) name-calling (b) apologising sincerely (c) taking sides at once (d) spreading gossip
27. 27.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) using a calm voice (d) listening without blame
28. 28.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 2 (d) step 3
29. 29.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
30. 30.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
31. 31.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 4 (d) step 2
32. 32.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
33. 33.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) scrap the project (d) the leader picks alone
34. 34.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
35. 35.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) focusing on the problem (d) spreading gossip
36. 36.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
37. 37.True or false: “name-calling” helps solve a conflict. (a) True (b) False
38. 38.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
39. 39.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) shouting back (d) using a calm voice
40. 40.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) apologising sincerely (d) spreading gossip

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