Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 865 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to waste time (d) to understand fully
2. 2.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
3. 3.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
4. 4.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) apologising sincerely (d) spreading gossip
5. 5.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 2 (d) step 4
6. 6.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
7. 7.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) listening without blame (d) focusing on the problem
9. 9.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with a winner and loser (d) with silence
10. 10.🔍 Which is the odd one out? (a) taking sides at once (b) focusing on the problem (c) using a calm voice (d) apologising sincerely
11. 11.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 4 (c) step 1 (d) step 2
12. 12.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) bringing up old fights (d) saying “I feel…”
13. 13.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
14. 14.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
15. 15.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
16. 16.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
17. 17.Which of these makes a conflict worse? (a) name-calling (b) focusing on the problem (c) saying “I feel…” (d) listening without blame
18. 18.True or false: “name-calling” helps solve a conflict. (a) True (b) False
19. 19.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
20. 20.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
21. 21.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 1 (d) step 2
22. 22.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
23. 23.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) spreading gossip (d) listening without blame
24. 24.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) focusing on the problem (d) walking off in anger
25. 25.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
26. 26.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) apologising sincerely (d) finding a middle way
27. 27.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) the leader picks alone (d) use the louder one’s
28. 28.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
29. 29.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
30. 30.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) focusing on the problem (d) taking sides at once
31. 31.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
32. 32.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 4 (d) step 1
33. 33.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
34. 34.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 2 (c) step 1 (d) step 3
35. 35.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
36. 36.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) focusing on the problem (d) shouting back
37. 37.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
38. 38.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
39. 39.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) bringing up old fights (d) listening without blame
40. 40.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it

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