Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 866 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) the leader picks alone (d) combine the best parts
2. 2.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
3. 3.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
4. 4.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
5. 5.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
6. 6.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 2 (d) step 4
7. 7.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
8. 8.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 3 (d) step 1
9. 9.🔍 Which is the odd one out? (a) focusing on the problem (b) finding a middle way (c) apologising sincerely (d) walking off in anger
10. 10.Which of these helps solve a conflict? (a) walking off in anger (b) focusing on the problem (c) shouting back (d) spreading gossip
11. 11.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
12. 12.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
13. 13.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
14. 14.Which of these helps solve a conflict? (a) apologising sincerely (b) spreading gossip (c) walking off in anger (d) bringing up old fights
15. 15.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
16. 16.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
17. 17.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 4 (d) step 2
18. 18.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) shouting back (d) name-calling
19. 19.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 1 (d) step 3
20. 20.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
21. 21.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
22. 22.True or false: “shouting back” helps solve a conflict. (a) True (b) False
23. 23.Which of these makes a conflict worse? (a) spreading gossip (b) saying “I feel…” (c) finding a middle way (d) using a calm voice
24. 24.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
25. 25.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
26. 26.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
27. 27.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
28. 28.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
29. 29.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 4 (d) step 3
30. 30.🔍 Which is the odd one out? (a) taking sides at once (b) focusing on the problem (c) shouting back (d) spreading gossip
31. 31.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
32. 32.Which of these helps solve a conflict? (a) finding a middle way (b) bringing up old fights (c) spreading gossip (d) shouting back
33. 33.Which of these makes a conflict worse? (a) apologising sincerely (b) walking off in anger (c) listening without blame (d) focusing on the problem
34. 34.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
35. 35.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 2 (d) step 1
36. 36.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 3 (d) step 1
37. 37.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
38. 38.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) bringing up old fights (d) using a calm voice
39. 39.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
40. 40.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 1 (d) step 3

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