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Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 867 · 40 questions
TalentJR

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

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  1. 1.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
  2. 2.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
  3. 3.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) spreading gossip (d) finding a middle way
  4. 4.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
  5. 5.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
  6. 6.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) apologising sincerely (d) name-calling
  7. 7.🔍 Which is the odd one out? (a) spreading gossip (b) using a calm voice (c) taking sides at once (d) shouting back
  8. 8.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
  9. 9.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 3 (d) step 1
  10. 10.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
  11. 11.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
  12. 12.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) focusing on the problem (d) name-calling
  13. 13.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
  14. 14.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
  15. 15.Which of these helps solve a conflict? (a) listening without blame (b) spreading gossip (c) shouting back (d) taking sides at once
  16. 16.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
  17. 17.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) listening without blame (d) walking off in anger
  18. 18.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
  19. 19.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
  20. 20.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 1 (d) step 4
  21. 21.Which of these helps solve a conflict? (a) taking sides at once (b) using a calm voice (c) bringing up old fights (d) shouting back
  22. 22.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 1 (d) step 2
  23. 23.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
  24. 24.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
  25. 25.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
  26. 26.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
  27. 27.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
  28. 28.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
  29. 29.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) walking off in anger (d) focusing on the problem
  30. 30.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 2 (d) step 4
  31. 31.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) spreading gossip (d) taking sides at once
  32. 32.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
  33. 33.🕊️ When solving a conflict, which comes first: cool off for a minute or list possible fixes? (a) cool off for a minute (b) list possible fixes
  34. 34.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 4 (d) step 2
  35. 35.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
  36. 36.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 2 (d) step 3
  37. 37.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
  38. 38.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
  39. 39.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “You are always wrong.”
  40. 40.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak

Answer key

  1. listen to both sides
  2. list possible fixes
  3. spreading gossip
  4. with an agreed plan
  5. find options
  6. apologising sincerely
  7. using a calm voice
  8. let each person speak
  9. step 3
  10. makes it worse
  11. helps solve it
  12. focusing on the problem
  13. makes it worse
  14. let each person speak
  15. listening without blame
  16. helps solve it
  17. listening without blame
  18. hear each side fully
  19. makes it worse
  20. step 4
  21. using a calm voice
  22. step 3
  23. help them calm down
  24. makes it worse
  25. take a deep breath
  26. False
  27. True
  28. step 4
  29. walking off in anger
  30. step 1
  31. saying “I feel…”
  32. False
  33. cool off for a minute
  34. step 1
  35. find options
  36. step 3
  37. helps solve it
  38. combine the best parts
  39. “Let’s hear both sides.”
  40. let each person speak

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