Leadership Skills Worksheet: Conflict Resolution
Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.
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- 1.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
- 2.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
- 3.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) spreading gossip (d) finding a middle way
- 4.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
- 5.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
- 6.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) apologising sincerely (d) name-calling
- 7.🔍 Which is the odd one out? (a) spreading gossip (b) using a calm voice (c) taking sides at once (d) shouting back
- 8.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
- 9.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 3 (d) step 1
- 10.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
- 11.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
- 12.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) focusing on the problem (d) name-calling
- 13.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
- 14.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
- 15.Which of these helps solve a conflict? (a) listening without blame (b) spreading gossip (c) shouting back (d) taking sides at once
- 16.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
- 17.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) listening without blame (d) walking off in anger
- 18.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
- 19.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
- 20.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 1 (d) step 4
- 21.Which of these helps solve a conflict? (a) taking sides at once (b) using a calm voice (c) bringing up old fights (d) shouting back
- 22.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 1 (d) step 2
- 23.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
- 24.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
- 25.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
- 26.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
- 27.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
- 28.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
- 29.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) walking off in anger (d) focusing on the problem
- 30.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 2 (d) step 4
- 31.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) spreading gossip (d) taking sides at once
- 32.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
- 33.🕊️ When solving a conflict, which comes first: cool off for a minute or list possible fixes? (a) cool off for a minute (b) list possible fixes
- 34.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 4 (d) step 2
- 35.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
- 36.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 2 (d) step 3
- 37.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
- 38.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
- 39.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “You are always wrong.”
- 40.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
Answer key
- listen to both sides
- list possible fixes
- spreading gossip
- with an agreed plan
- find options
- apologising sincerely
- using a calm voice
- let each person speak
- step 3
- makes it worse
- helps solve it
- focusing on the problem
- makes it worse
- let each person speak
- listening without blame
- helps solve it
- listening without blame
- hear each side fully
- makes it worse
- step 4
- using a calm voice
- step 3
- help them calm down
- makes it worse
- take a deep breath
- False
- True
- step 4
- walking off in anger
- step 1
- saying “I feel…”
- False
- cool off for a minute
- step 1
- find options
- step 3
- helps solve it
- combine the best parts
- “Let’s hear both sides.”
- let each person speak
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