Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 868 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 1 (d) step 3
2. 2.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
3. 3.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
4. 4.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
5. 5.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) saying “I feel…” (d) spreading gossip
6. 6.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
7. 7.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
8. 8.Which of these makes a conflict worse? (a) walking off in anger (b) using a calm voice (c) listening without blame (d) finding a middle way
9. 9.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
10. 10.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
11. 11.Which of these makes a conflict worse? (a) taking sides at once (b) using a calm voice (c) finding a middle way (d) listening without blame
12. 12.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
13. 13.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
14. 14.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
15. 15.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
16. 16.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) apologising sincerely (d) shouting back
17. 17.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with silence (d) with a winner and loser
18. 18.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
19. 19.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) finding a middle way (b) walking off in anger (c) shouting back (d) spreading gossip
21. 21.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) apologising sincerely (d) bringing up old fights
22. 22.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) bringing up old fights (d) saying “I feel…”
23. 23.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
24. 24.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) saying “I feel…” (d) focusing on the problem
25. 25.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) shouting back (d) finding a middle way
26. 26.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
27. 27.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
28. 28.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
29. 29.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) finding a middle way (d) shouting back
30. 30.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 1 (c) step 3 (d) step 2
31. 31.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
32. 32.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
33. 33.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
34. 34.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) listening without blame (b) name-calling (c) apologising sincerely (d) saying “I feel…”
36. 36.Which of these helps solve a conflict? (a) taking sides at once (b) using a calm voice (c) spreading gossip (d) walking off in anger
37. 37.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
38. 38.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
39. 39.True or false: “shouting back” helps solve a conflict. (a) False (b) True
40. 40.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once

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