Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 869 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
2. 2.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 4 (d) step 2
3. 3.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
4. 4.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
5. 5.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
6. 6.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) apologising sincerely (d) spreading gossip
7. 7.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
8. 8.Which of these helps solve a conflict? (a) saying “I feel…” (b) spreading gossip (c) name-calling (d) taking sides at once
9. 9.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) name-calling (d) listening without blame
10. 10.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 2 (d) step 1
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
12. 12.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
13. 13.Which of these makes a conflict worse? (a) spreading gossip (b) saying “I feel…” (c) focusing on the problem (d) listening without blame
14. 14.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
15. 15.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
16. 16.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
17. 17.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
18. 18.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
19. 19.True or false: “shouting back” makes a conflict worse. (a) False (b) True
20. 20.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully
21. 21.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
22. 22.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 4 (d) step 2
23. 23.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) walking off in anger (d) apologising sincerely
24. 24.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 3 (c) step 1 (d) step 4
25. 25.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) finding a middle way (d) name-calling
26. 26.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
27. 27.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) name-calling (d) using a calm voice
28. 28.🔍 Which is the odd one out? (a) bringing up old fights (b) shouting back (c) name-calling (d) saying “I feel…”
29. 29.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
30. 30.🔍 Which is the odd one out? (a) focusing on the problem (b) spreading gossip (c) finding a middle way (d) using a calm voice
31. 31.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
32. 32.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
33. 33.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
34. 34.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
35. 35.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 2 (d) step 1
36. 36.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) spreading gossip (d) finding a middle way
37. 37.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
38. 38.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
39. 39.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 2 (d) step 1
40. 40.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse

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