Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 870 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 3 (d) step 2
2. 2.Which of these helps solve a conflict? (a) saying “I feel…” (b) spreading gossip (c) taking sides at once (d) name-calling
3. 3.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
4. 4.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
5. 5.🔍 Which is the odd one out? (a) focusing on the problem (b) finding a middle way (c) saying “I feel…” (d) shouting back
6. 6.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
7. 7.Which of these makes a conflict worse? (a) apologising sincerely (b) walking off in anger (c) saying “I feel…” (d) listening without blame
8. 8.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
9. 9.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) apologising sincerely (d) bringing up old fights
10. 10.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
11. 11.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
12. 12.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) ignore them (d) take a vote at once
13. 13.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
14. 14.Which of these makes a conflict worse? (a) saying “I feel…” (b) spreading gossip (c) finding a middle way (d) using a calm voice
15. 15.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
16. 16.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
17. 17.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
18. 18.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 1 (d) step 3
19. 19.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) apologising sincerely (d) name-calling
20. 20.🔍 Which is the odd one out? (a) walking off in anger (b) finding a middle way (c) focusing on the problem (d) saying “I feel…”
21. 21.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 3 (d) step 2
22. 22.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 3 (d) step 4
23. 23.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) listening without blame (d) bringing up old fights
24. 24.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) shouting back (d) using a calm voice
25. 25.Which of these makes a conflict worse? (a) listening without blame (b) shouting back (c) focusing on the problem (d) saying “I feel…”
26. 26.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
27. 27.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) shouting back (d) focusing on the problem
28. 28.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
29. 29.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
30. 30.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
31. 31.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
32. 32.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
33. 33.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
34. 34.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
35. 35.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 3 (d) step 4
36. 36.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 2 (d) step 1
37. 37.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
38. 38.Which of these helps solve a conflict? (a) taking sides at once (b) apologising sincerely (c) walking off in anger (d) name-calling
39. 39.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 2 (c) step 4 (d) step 3
40. 40.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) bringing up old fights (d) saying “I feel…”

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