Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 872 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) focusing on the problem (d) taking sides at once
2. 2.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
3. 3.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
4. 4.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
5. 5.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) apologising sincerely (d) shouting back
6. 6.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
7. 7.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) walking off in anger (d) apologising sincerely
8. 8.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 2 (c) step 3 (d) step 4
9. 9.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
10. 10.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 3 (d) step 4
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
12. 12.Which of these helps solve a conflict? (a) taking sides at once (b) apologising sincerely (c) name-calling (d) shouting back
13. 13.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
14. 14.True or false: “name-calling” helps solve a conflict. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) finding a middle way (b) shouting back (c) bringing up old fights (d) spreading gossip
16. 16.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 3 (d) step 2
17. 17.🔍 Which is the odd one out? (a) using a calm voice (b) name-calling (c) spreading gossip (d) taking sides at once
18. 18.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
19. 19.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
20. 20.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
21. 21.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
22. 22.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
23. 23.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
24. 24.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
25. 25.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
26. 26.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) bringing up old fights (d) focusing on the problem
27. 27.🔍 Which is the odd one out? (a) apologising sincerely (b) spreading gossip (c) focusing on the problem (d) listening without blame
28. 28.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 2 (d) step 4
29. 29.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) apologising sincerely (d) name-calling
30. 30.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to pick a winner (d) to find who to blame
31. 31.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) focusing on the problem (d) finding a middle way
32. 32.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) the leader picks alone (d) use the louder one’s
33. 33.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
34. 34.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “I don’t care.” (d) “You are always wrong.”
35. 35.Which of these helps solve a conflict? (a) taking sides at once (b) using a calm voice (c) bringing up old fights (d) spreading gossip
36. 36.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
37. 37.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) saying “I feel…” (d) walking off in anger
39. 39.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) listening without blame (d) taking sides at once
40. 40.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions

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