Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 873 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) name-calling (d) focusing on the problem
3. 3.🔍 Which is the odd one out? (a) saying “I feel…” (b) spreading gossip (c) name-calling (d) taking sides at once
4. 4.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) spreading gossip (d) apologising sincerely
5. 5.Which of these makes a conflict worse? (a) focusing on the problem (b) name-calling (c) finding a middle way (d) using a calm voice
6. 6.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
7. 7.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 2 (c) step 3 (d) step 4
8. 8.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
9. 9.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
10. 10.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
11. 11.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
12. 12.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
13. 13.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
14. 14.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with a winner and loser (d) with an agreed plan
15. 15.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 2 (d) step 4
16. 16.Which of these makes a conflict worse? (a) shouting back (b) listening without blame (c) saying “I feel…” (d) using a calm voice
17. 17.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
18. 18.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) spreading gossip (d) finding a middle way
19. 19.Which of these helps solve a conflict? (a) bringing up old fights (b) listening without blame (c) spreading gossip (d) taking sides at once
20. 20.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
21. 21.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
22. 22.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
23. 23.True or false: “name-calling” makes a conflict worse. (a) False (b) True
24. 24.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
25. 25.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) listening without blame (d) taking sides at once
26. 26.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 2 (d) step 4
27. 27.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 1 (d) step 4
28. 28.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
29. 29.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
30. 30.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
31. 31.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 3 (c) step 1 (d) step 4
32. 32.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
33. 33.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
34. 34.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
35. 35.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) focusing on the problem (d) shouting back
36. 36.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
37. 37.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) walking off in anger (d) finding a middle way
38. 38.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
39. 39.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) name-calling (d) spreading gossip
40. 40.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) walking off in anger (d) finding a middle way

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