Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 875 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
2. 2.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) listening without blame (d) walking off in anger
3. 3.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
4. 4.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
5. 5.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
6. 6.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
7. 7.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
8. 8.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) spreading gossip (d) saying “I feel…”
9. 9.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
10. 10.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
11. 11.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
12. 12.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
13. 13.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
14. 14.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
15. 15.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 3 (d) step 2
16. 16.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) apologising sincerely (d) taking sides at once
17. 17.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
18. 18.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
19. 19.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
20. 20.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) using a calm voice (d) taking sides at once
21. 21.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) apologising sincerely (d) shouting back
22. 22.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
23. 23.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
24. 24.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
25. 25.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
26. 26.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) finding a middle way (d) bringing up old fights
27. 27.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
28. 28.Which of these makes a conflict worse? (a) bringing up old fights (b) using a calm voice (c) finding a middle way (d) saying “I feel…”
29. 29.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) focusing on the problem (d) name-calling
31. 31.Which of these helps solve a conflict? (a) bringing up old fights (b) focusing on the problem (c) taking sides at once (d) shouting back
32. 32.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
33. 33.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
34. 34.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 4 (d) step 1
35. 35.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
36. 36.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
37. 37.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
38. 38.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
39. 39.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) spreading gossip (d) using a calm voice
40. 40.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) the leader picks alone (d) use the louder one’s

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