Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 876 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 1 (d) step 3
2. 2.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
3. 3.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 2 (d) step 1
4. 4.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
5. 5.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) listening without blame (d) name-calling
6. 6.🔍 Which is the odd one out? (a) spreading gossip (b) finding a middle way (c) listening without blame (d) using a calm voice
7. 7.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) the leader picks alone (d) use the louder one’s
8. 8.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
9. 9.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
10. 10.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
11. 11.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
12. 12.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 2 (d) step 1
13. 13.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
14. 14.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
15. 15.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
16. 16.Which of these makes a conflict worse? (a) walking off in anger (b) apologising sincerely (c) using a calm voice (d) listening without blame
17. 17.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) walking off in anger (d) apologising sincerely
18. 18.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 1 (d) step 3
19. 19.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) saying “I feel…” (d) taking sides at once
21. 21.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
22. 22.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) finding a middle way (d) taking sides at once
23. 23.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
24. 24.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
25. 25.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 1 (d) step 3
26. 26.🔍 Which is the odd one out? (a) bringing up old fights (b) apologising sincerely (c) spreading gossip (d) shouting back
27. 27.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
28. 28.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
29. 29.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
30. 30.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) listening without blame (d) bringing up old fights
31. 31.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
32. 32.True or false: “name-calling” makes a conflict worse. (a) False (b) True
33. 33.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) name-calling (d) finding a middle way
34. 34.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
35. 35.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) apologising sincerely (d) spreading gossip
36. 36.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
37. 37.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) walking off in anger (d) focusing on the problem
38. 38.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) apologising sincerely (d) taking sides at once
39. 39.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
40. 40.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together

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