Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 878 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
2. 2.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) listening without blame (d) spreading gossip
3. 3.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
4. 4.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
5. 5.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 2 (c) step 3 (d) step 4
6. 6.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
7. 7.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 2 (d) step 3
8. 8.🔍 Which is the odd one out? (a) shouting back (b) focusing on the problem (c) using a calm voice (d) saying “I feel…”
9. 9.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with an agreed plan (d) with a winner and loser
10. 10.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) take a vote at once (d) ignore them
11. 11.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
12. 12.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
13. 13.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 4 (d) step 1
14. 14.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
15. 15.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) use the louder one’s (d) combine the best parts
16. 16.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) using a calm voice (d) taking sides at once
17. 17.True or false: “shouting back” helps solve a conflict. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) walking off in anger (d) saying “I feel…”
19. 19.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 1 (d) step 3
20. 20.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
21. 21.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) focusing on the problem (d) taking sides at once
22. 22.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) shouting back (d) listening without blame
23. 23.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) walking off in anger (d) apologising sincerely
24. 24.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) shouting back (d) name-calling
25. 25.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
26. 26.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
27. 27.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 3 (d) step 1
28. 28.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) bringing up old fights (d) using a calm voice
29. 29.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
30. 30.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
31. 31.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
32. 32.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
33. 33.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
34. 34.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) bringing up old fights (d) finding a middle way
35. 35.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
36. 36.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 2 (d) step 1
37. 37.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
38. 38.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
39. 39.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
40. 40.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully

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