Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 879 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
2. 2.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
3. 3.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with an agreed plan (d) with a winner and loser
4. 4.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
5. 5.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
6. 6.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 4 (d) step 1
7. 7.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
8. 8.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 1 (d) step 3
9. 9.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) name-calling (d) apologising sincerely
10. 10.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
11. 11.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) saying “I feel…” (d) shouting back
12. 12.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 3 (d) step 1
13. 13.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 3 (d) step 4
14. 14.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
15. 15.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) listening without blame (d) shouting back
17. 17.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
18. 18.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
19. 19.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) spreading gossip (d) apologising sincerely
20. 20.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
21. 21.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
23. 23.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
24. 24.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) using a calm voice (d) walking off in anger
25. 25.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
26. 26.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 2 (d) step 1
27. 27.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
28. 28.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) finding a middle way (d) walking off in anger
29. 29.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) saying “I feel…” (d) name-calling
30. 30.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) spreading gossip (d) apologising sincerely
31. 31.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
32. 32.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 4 (d) step 2
33. 33.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
34. 34.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
35. 35.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) finding a middle way (d) name-calling
37. 37.True or false: “shouting back” makes a conflict worse. (a) False (b) True
38. 38.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
39. 39.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
40. 40.Which of these makes a conflict worse? (a) listening without blame (b) shouting back (c) apologising sincerely (d) using a calm voice

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