Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 880 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) shouting back (d) using a calm voice
2. 2.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
3. 3.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
4. 4.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) name-calling (d) apologising sincerely
5. 5.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
6. 6.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “I don’t care.”
7. 7.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
8. 8.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
9. 9.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 2 (d) step 4
10. 10.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
11. 11.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
12. 12.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 2 (d) step 4
13. 13.True or false: “name-calling” helps solve a conflict. (a) False (b) True
14. 14.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with an agreed plan (d) with a winner and loser
15. 15.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
16. 16.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 2 (d) step 4
17. 17.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
18. 18.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 2 (d) step 1
19. 19.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
20. 20.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
21. 21.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 4 (d) step 2
22. 22.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 3 (d) step 1
23. 23.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
24. 24.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) walking off in anger (d) listening without blame
25. 25.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
26. 26.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) using a calm voice (d) bringing up old fights
27. 27.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) shouting back (d) apologising sincerely
28. 28.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully
29. 29.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
30. 30.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) spreading gossip (d) using a calm voice
31. 31.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) finding a middle way (d) name-calling
32. 32.🔍 Which is the odd one out? (a) spreading gossip (b) name-calling (c) taking sides at once (d) listening without blame
33. 33.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
34. 34.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
35. 35.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
36. 36.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
37. 37.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
38. 38.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
39. 39.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
40. 40.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it

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