Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 88 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
2. 2.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
3. 3.True or false: “name-calling” makes a conflict worse. (a) False (b) True
4. 4.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
5. 5.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully
6. 6.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
7. 7.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) bringing up old fights (b) saying “I feel…” (c) using a calm voice (d) apologising sincerely
9. 9.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
10. 10.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) finding a middle way (d) taking sides at once
11. 11.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
12. 12.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
13. 13.Which of these makes a conflict worse? (a) apologising sincerely (b) spreading gossip (c) listening without blame (d) focusing on the problem
14. 14.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) finding a middle way (d) name-calling
15. 15.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with an agreed plan (d) with silence
16. 16.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
17. 17.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
18. 18.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) saying “I feel…” (d) spreading gossip
19. 19.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 2 (d) step 4
20. 20.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
21. 21.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 2 (d) step 4
22. 22.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 3 (d) step 2
23. 23.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) saying “I feel…” (d) name-calling
24. 24.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
25. 25.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
26. 26.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
27. 27.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) using a calm voice (d) name-calling
28. 28.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 1 (d) step 4
29. 29.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
30. 30.Which of these makes a conflict worse? (a) apologising sincerely (b) bringing up old fights (c) saying “I feel…” (d) finding a middle way
31. 31.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
32. 32.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
34. 34.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
35. 35.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
36. 36.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 3 (d) step 4
37. 37.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
38. 38.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 2 (d) step 4
39. 39.Which of these makes a conflict worse? (a) saying “I feel…” (b) walking off in anger (c) apologising sincerely (d) listening without blame
40. 40.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 4 (d) step 2

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