Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 881 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
2. 2.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
3. 3.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
4. 4.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) focusing on the problem (d) taking sides at once
5. 5.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
6. 6.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
7. 7.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) taking sides at once (d) using a calm voice
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) pick a winner fast (d) help them calm down
9. 9.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
10. 10.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
11. 11.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
12. 12.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
13. 13.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
14. 14.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
15. 15.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 2 (d) step 1
16. 16.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) spreading gossip (d) shouting back
17. 17.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
18. 18.Which of these helps solve a conflict? (a) apologising sincerely (b) bringing up old fights (c) spreading gossip (d) taking sides at once
19. 19.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) shouting back (d) listening without blame
20. 20.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) saying “I feel…” (d) focusing on the problem
21. 21.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) using a calm voice (d) taking sides at once
22. 22.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) using a calm voice (d) spreading gossip
24. 24.True or false: “name-calling” makes a conflict worse. (a) False (b) True
25. 25.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
26. 26.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
27. 27.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
28. 28.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
29. 29.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
30. 30.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
31. 31.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 2 (d) step 3
32. 32.🔍 Which is the odd one out? (a) apologising sincerely (b) bringing up old fights (c) name-calling (d) shouting back
33. 33.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
34. 34.Which of these makes a conflict worse? (a) bringing up old fights (b) listening without blame (c) focusing on the problem (d) using a calm voice
35. 35.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
36. 36.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
37. 37.Which of these makes a conflict worse? (a) walking off in anger (b) using a calm voice (c) saying “I feel…” (d) apologising sincerely
38. 38.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
39. 39.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
40. 40.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 3 (d) step 1

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