Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 884 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 1 (d) step 3
2. 2.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 4 (c) step 2 (d) step 1
3. 3.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) apologising sincerely (d) finding a middle way
4. 4.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
5. 5.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
6. 6.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
7. 7.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 3 (d) step 4
8. 8.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
9. 9.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
10. 10.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
11. 11.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 4 (d) step 2
12. 12.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
13. 13.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) finding a middle way (d) shouting back
14. 14.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) apologising sincerely (d) spreading gossip
15. 15.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
16. 16.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
17. 17.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) the leader picks alone (d) use the louder one’s
18. 18.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
19. 19.🔍 Which is the odd one out? (a) listening without blame (b) walking off in anger (c) finding a middle way (d) focusing on the problem
20. 20.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
21. 21.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) spreading gossip (d) taking sides at once
23. 23.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with silence (d) with a fight
24. 24.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
25. 25.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
26. 26.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) listening without blame (d) spreading gossip
27. 27.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
28. 28.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
29. 29.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) take a vote at once (d) ignore them
30. 30.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
31. 31.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
32. 32.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 1 (d) step 4
33. 33.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 2 (d) step 4
34. 34.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
35. 35.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
36. 36.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
37. 37.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
38. 38.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
39. 39.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 1 (d) step 3
40. 40.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False

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