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Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 885 · 40 questions
TalentJR

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

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  1. 1.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
  2. 2.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
  3. 3.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) finding a middle way (d) taking sides at once
  4. 4.Which of these helps solve a conflict? (a) saying “I feel…” (b) taking sides at once (c) bringing up old fights (d) shouting back
  5. 5.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
  6. 6.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
  7. 7.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
  8. 8.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
  9. 9.Which of these makes a conflict worse? (a) saying “I feel…” (b) taking sides at once (c) finding a middle way (d) using a calm voice
  10. 10.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
  11. 11.Which of these helps solve a conflict? (a) shouting back (b) using a calm voice (c) name-calling (d) taking sides at once
  12. 12.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
  13. 13.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) apologising sincerely (d) taking sides at once
  14. 14.Which of these makes a conflict worse? (a) focusing on the problem (b) spreading gossip (c) apologising sincerely (d) listening without blame
  15. 15.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 3 (d) step 4
  16. 16.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with a winner and loser (d) with silence
  17. 17.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
  18. 18.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
  19. 19.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
  20. 20.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
  21. 21.🔍 Which is the odd one out? (a) spreading gossip (b) saying “I feel…” (c) shouting back (d) walking off in anger
  22. 22.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 4 (d) step 2
  23. 23.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) taking sides at once (d) listening without blame
  24. 24.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
  25. 25.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
  26. 26.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
  27. 27.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
  28. 28.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) focusing on the problem (d) spreading gossip
  29. 29.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 1 (d) step 4
  30. 30.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
  31. 31.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
  32. 32.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
  33. 33.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) combine the best parts (d) scrap the project
  34. 34.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
  35. 35.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) apologising sincerely (d) shouting back
  36. 36.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 4 (d) step 3
  37. 37.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) listening without blame (d) bringing up old fights
  38. 38.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 1 (d) step 3
  39. 39.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
  40. 40.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True

Answer key

  1. helps solve it
  2. let each person speak
  3. finding a middle way
  4. saying “I feel…”
  5. False
  6. “Let’s hear both sides.”
  7. makes it worse
  8. let each person speak
  9. taking sides at once
  10. makes it worse
  11. using a calm voice
  12. hear each side fully
  13. taking sides at once
  14. spreading gossip
  15. step 3
  16. with an agreed plan
  17. helps solve it
  18. to understand fully
  19. makes it worse
  20. helps solve it
  21. saying “I feel…”
  22. step 2
  23. listening without blame
  24. False
  25. cool off for a minute
  26. False
  27. cool off for a minute
  28. spreading gossip
  29. step 4
  30. makes it worse
  31. True
  32. help them calm down
  33. combine the best parts
  34. True
  35. shouting back
  36. step 1
  37. bringing up old fights
  38. step 1
  39. makes it worse
  40. True

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