Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 886 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
2. 2.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
3. 3.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
4. 4.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) walking off in anger (d) using a calm voice
5. 5.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) finding a middle way (d) bringing up old fights
6. 6.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) using a calm voice (d) spreading gossip
7. 7.Which of these makes a conflict worse? (a) apologising sincerely (b) name-calling (c) saying “I feel…” (d) listening without blame
8. 8.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
9. 9.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
10. 10.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
11. 11.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
12. 12.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) name-calling (d) taking sides at once
13. 13.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) saying “I feel…” (d) shouting back
14. 14.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
15. 15.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) shouting back (d) saying “I feel…”
16. 16.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
17. 17.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with an agreed plan (d) with a winner and loser
18. 18.🔍 Which is the odd one out? (a) spreading gossip (b) using a calm voice (c) shouting back (d) taking sides at once
19. 19.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
20. 20.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “I don’t care.” (d) “Stop being silly!”
21. 21.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
22. 22.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 3 (d) step 4
23. 23.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
24. 24.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 1 (d) step 3
25. 25.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
26. 26.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
27. 27.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) name-calling (d) saying “I feel…”
28. 28.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
29. 29.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
30. 30.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
31. 31.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 1 (d) step 2
32. 32.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 2 (d) step 1
33. 33.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 3 (d) step 2
34. 34.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
35. 35.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
36. 36.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
37. 37.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
38. 38.True or false: “name-calling” makes a conflict worse. (a) False (b) True
39. 39.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) shouting back (d) focusing on the problem
40. 40.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse

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