Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 888 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
2. 2.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 1 (d) step 3
3. 3.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
4. 4.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) apologising sincerely (d) shouting back
5. 5.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with an agreed plan (d) with silence
6. 6.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
7. 7.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 4 (d) step 2
8. 8.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
9. 9.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
10. 10.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
11. 11.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
12. 12.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
13. 13.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
14. 14.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts
15. 15.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
16. 16.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 4 (d) step 3
17. 17.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
18. 18.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) walking off in anger (d) listening without blame
19. 19.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
20. 20.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to pick a winner (d) to waste time
21. 21.🔍 Which is the odd one out? (a) apologising sincerely (b) walking off in anger (c) focusing on the problem (d) using a calm voice
22. 22.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) saying “I feel…” (d) walking off in anger
23. 23.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
24. 24.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
25. 25.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
26. 26.True or false: “shouting back” makes a conflict worse. (a) False (b) True
27. 27.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
28. 28.Which of these helps solve a conflict? (a) apologising sincerely (b) shouting back (c) taking sides at once (d) name-calling
29. 29.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) shouting back (d) apologising sincerely
30. 30.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
31. 31.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
32. 32.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) saying “I feel…” (d) bringing up old fights
33. 33.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) taking sides at once (d) focusing on the problem
34. 34.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
35. 35.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 2 (d) step 1
36. 36.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 4 (d) step 1
37. 37.Which of these helps solve a conflict? (a) name-calling (b) focusing on the problem (c) spreading gossip (d) shouting back
38. 38.Which of these helps solve a conflict? (a) name-calling (b) using a calm voice (c) bringing up old fights (d) shouting back
39. 39.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
40. 40.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 3 (d) step 1

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