Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 890 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “shouting back” makes a conflict worse. (a) True (b) False
2. 2.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) focusing on the problem (d) name-calling
4. 4.🔍 Which is the odd one out? (a) bringing up old fights (b) shouting back (c) spreading gossip (d) finding a middle way
5. 5.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 3 (d) step 1
6. 6.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) ignore them (d) take a vote at once
7. 7.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
8. 8.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 4 (d) step 3
9. 9.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
10. 10.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
11. 11.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) finding a middle way (d) shouting back
12. 12.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 3 (d) step 4
13. 13.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
14. 14.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
15. 15.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
16. 16.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
17. 17.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
18. 18.Which of these makes a conflict worse? (a) finding a middle way (b) saying “I feel…” (c) focusing on the problem (d) walking off in anger
19. 19.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
20. 20.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
21. 21.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
22. 22.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) saying “I feel…” (d) walking off in anger
23. 23.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) spreading gossip (d) listening without blame
24. 24.🔍 Which is the odd one out? (a) shouting back (b) listening without blame (c) focusing on the problem (d) saying “I feel…”
25. 25.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
26. 26.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) using a calm voice (d) name-calling
27. 27.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
28. 28.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 1 (c) step 2 (d) step 4
29. 29.🔍 Which is the odd one out? (a) taking sides at once (b) focusing on the problem (c) using a calm voice (d) apologising sincerely
30. 30.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
31. 31.🔍 Which is the odd one out? (a) walking off in anger (b) focusing on the problem (c) spreading gossip (d) name-calling
32. 32.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
33. 33.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) listening without blame (d) taking sides at once
34. 34.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) walking off in anger (d) apologising sincerely
35. 35.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 2 (d) step 4
36. 36.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
37. 37.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
38. 38.Which of these makes a conflict worse? (a) apologising sincerely (b) bringing up old fights (c) finding a middle way (d) focusing on the problem
39. 39.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 1 (d) step 4
40. 40.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) scrap the project (d) use the louder one’s

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