Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 894 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
2. 2.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
3. 3.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
4. 4.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
5. 5.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
6. 6.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) walking off in anger (d) using a calm voice
7. 7.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “I don’t care.”
8. 8.Which of these helps solve a conflict? (a) using a calm voice (b) name-calling (c) walking off in anger (d) shouting back
9. 9.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with silence (d) with an agreed plan
10. 10.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
11. 11.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) walking off in anger (d) finding a middle way
12. 12.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
13. 13.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
14. 14.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) using a calm voice (d) bringing up old fights
15. 15.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 4 (d) step 1
16. 16.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
17. 17.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
18. 18.Which of these makes a conflict worse? (a) listening without blame (b) walking off in anger (c) finding a middle way (d) apologising sincerely
19. 19.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
20. 20.True or false: “name-calling” helps solve a conflict. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) apologising sincerely (b) name-calling (c) saying “I feel…” (d) using a calm voice
22. 22.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 1 (d) step 3
23. 23.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
24. 24.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) taking sides at once (d) apologising sincerely
25. 25.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
26. 26.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
27. 27.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
28. 28.Which of these makes a conflict worse? (a) spreading gossip (b) focusing on the problem (c) saying “I feel…” (d) finding a middle way
29. 29.True or false: “name-calling” makes a conflict worse. (a) False (b) True
30. 30.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 3 (d) step 4
31. 31.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) name-calling (d) saying “I feel…”
32. 32.🔍 Which is the odd one out? (a) name-calling (b) listening without blame (c) spreading gossip (d) taking sides at once
33. 33.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
34. 34.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
35. 35.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 4 (d) step 2
36. 36.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 1 (d) step 4
37. 37.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
38. 38.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
39. 39.🔍 Which is the odd one out? (a) bringing up old fights (b) focusing on the problem (c) shouting back (d) name-calling
40. 40.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak

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