Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 895 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) listening without blame (d) taking sides at once
2. 2.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
3. 3.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) use the louder one’s (d) the leader picks alone
4. 4.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 2 (d) step 1
5. 5.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 1 (d) step 4
6. 6.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 2 (d) step 3
7. 7.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
8. 8.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with a winner and loser (d) with silence
9. 9.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) shouting back (d) listening without blame
10. 10.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
11. 11.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
12. 12.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) bringing up old fights (d) using a calm voice
13. 13.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
14. 14.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
15. 15.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) finding a middle way (d) shouting back
16. 16.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) bringing up old fights (d) shouting back
17. 17.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully
18. 18.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 3 (d) step 1
19. 19.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
20. 20.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) focusing on the problem (d) bringing up old fights
21. 21.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
22. 22.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
23. 23.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
24. 24.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
25. 25.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) walking off in anger (d) apologising sincerely
27. 27.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
28. 28.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
29. 29.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
30. 30.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
31. 31.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 4 (d) step 3
32. 32.🔍 Which is the odd one out? (a) spreading gossip (b) apologising sincerely (c) listening without blame (d) focusing on the problem
33. 33.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
34. 34.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) spreading gossip (d) saying “I feel…”
35. 35.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
36. 36.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
37. 37.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
38. 38.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
39. 39.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
40. 40.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 2 (d) step 4

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