Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 896 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) pick a winner fast (d) help them calm down
2. 2.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 1 (d) step 3
3. 3.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) finding a middle way (d) spreading gossip
4. 4.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
5. 5.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) walking off in anger (d) spreading gossip
6. 6.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
7. 7.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 3 (c) step 2 (d) step 1
8. 8.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
9. 9.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
10. 10.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
11. 11.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with an agreed plan (d) with silence
12. 12.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
13. 13.Which of these helps solve a conflict? (a) spreading gossip (b) focusing on the problem (c) shouting back (d) walking off in anger
14. 14.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
15. 15.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
16. 16.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
17. 17.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) use the louder one’s (d) the leader picks alone
18. 18.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) using a calm voice (d) spreading gossip
19. 19.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) focusing on the problem (d) shouting back
20. 20.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) saying “I feel…” (d) shouting back
21. 21.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
22. 22.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
23. 23.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
24. 24.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) bringing up old fights (d) apologising sincerely
25. 25.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
26. 26.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 3 (d) step 2
27. 27.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 1 (d) step 3
28. 28.True or false: “shouting back” helps solve a conflict. (a) False (b) True
29. 29.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 4 (d) step 2
30. 30.Which of these helps solve a conflict? (a) name-calling (b) apologising sincerely (c) shouting back (d) spreading gossip
31. 31.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
32. 32.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) saying “I feel…” (d) apologising sincerely
33. 33.🔍 Which is the odd one out? (a) taking sides at once (b) apologising sincerely (c) shouting back (d) spreading gossip
34. 34.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
35. 35.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) finding a middle way (d) saying “I feel…”
36. 36.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
37. 37.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
38. 38.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 1 (d) step 2
39. 39.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) finding a middle way (d) name-calling
40. 40.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) using a calm voice (d) focusing on the problem

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