Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 898 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) name-calling (d) listening without blame
2. 2.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
3. 3.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 4 (d) step 2
4. 4.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 4 (d) step 2
5. 5.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
6. 6.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) combine the best parts (d) use the louder one’s
7. 7.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) bringing up old fights (d) walking off in anger
8. 8.Which of these makes a conflict worse? (a) bringing up old fights (b) using a calm voice (c) focusing on the problem (d) saying “I feel…”
9. 9.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
10. 10.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) listening without blame (d) taking sides at once
11. 11.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
12. 12.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
13. 13.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
14. 14.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
15. 15.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 1 (d) step 2
16. 16.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
17. 17.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) name-calling (d) using a calm voice
18. 18.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 1 (d) step 4
19. 19.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
20. 20.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
21. 21.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
22. 22.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
23. 23.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
24. 24.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with a winner and loser (d) with silence
25. 25.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 2 (d) step 1
26. 26.Which of these makes a conflict worse? (a) spreading gossip (b) using a calm voice (c) focusing on the problem (d) apologising sincerely
27. 27.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
28. 28.🔍 Which is the odd one out? (a) taking sides at once (b) apologising sincerely (c) walking off in anger (d) name-calling
29. 29.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) apologising sincerely (d) saying “I feel…”
30. 30.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
31. 31.🔍 Which is the odd one out? (a) name-calling (b) focusing on the problem (c) walking off in anger (d) taking sides at once
32. 32.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
33. 33.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 2 (d) step 3
34. 34.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
35. 35.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
36. 36.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
37. 37.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to pick a winner (d) to waste time
38. 38.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) name-calling (d) using a calm voice
39. 39.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
40. 40.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides

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