Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 899 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
2. 2.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
3. 3.Which of these helps solve a conflict? (a) saying “I feel…” (b) bringing up old fights (c) shouting back (d) taking sides at once
4. 4.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 3 (d) step 2
5. 5.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
6. 6.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
7. 7.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
8. 8.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
9. 9.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) shouting back (d) apologising sincerely
10. 10.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
11. 11.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
12. 12.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
13. 13.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
14. 14.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
15. 15.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with silence (d) with a winner and loser
16. 16.🔍 Which is the odd one out? (a) spreading gossip (b) focusing on the problem (c) using a calm voice (d) apologising sincerely
17. 17.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
18. 18.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
19. 19.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
20. 20.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 2 (d) step 1
21. 21.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
22. 22.🔍 Which is the odd one out? (a) finding a middle way (b) taking sides at once (c) apologising sincerely (d) listening without blame
23. 23.True or false: “name-calling” helps solve a conflict. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) bringing up old fights (d) apologising sincerely
25. 25.🔍 Which is the odd one out? (a) finding a middle way (b) name-calling (c) apologising sincerely (d) saying “I feel…”
26. 26.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) walking off in anger (d) listening without blame
27. 27.🔍 Which is the odd one out? (a) finding a middle way (b) bringing up old fights (c) taking sides at once (d) spreading gossip
28. 28.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
29. 29.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) bringing up old fights (d) spreading gossip
30. 30.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 2 (d) step 1
31. 31.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
32. 32.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
33. 33.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) apologising sincerely (d) shouting back
34. 34.Which of these helps solve a conflict? (a) walking off in anger (b) apologising sincerely (c) shouting back (d) name-calling
35. 35.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
36. 36.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) apologising sincerely (d) shouting back
37. 37.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
38. 38.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
39. 39.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) focusing on the problem (d) spreading gossip
40. 40.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True

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