Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 900 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
2. 2.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) shouting back (d) focusing on the problem
3. 3.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
4. 4.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 4 (c) step 1 (d) step 3
5. 5.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 2 (d) step 1
6. 6.Which of these helps solve a conflict? (a) saying “I feel…” (b) name-calling (c) taking sides at once (d) shouting back
7. 7.🔍 Which is the odd one out? (a) taking sides at once (b) apologising sincerely (c) focusing on the problem (d) saying “I feel…”
8. 8.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
9. 9.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
10. 10.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
11. 11.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
12. 12.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with silence (d) with a fight
13. 13.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 3 (d) step 2
14. 14.🔍 Which is the odd one out? (a) name-calling (b) apologising sincerely (c) using a calm voice (d) listening without blame
15. 15.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
16. 16.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
17. 17.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
18. 18.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
19. 19.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
20. 20.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) saying “I feel…” (d) name-calling
21. 21.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 1 (d) step 2
22. 22.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 4 (c) step 2 (d) step 1
23. 23.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
24. 24.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 4 (d) step 3
25. 25.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
26. 26.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
27. 27.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) ignore them (d) pick a winner fast
28. 28.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
29. 29.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
30. 30.Which of these helps solve a conflict? (a) spreading gossip (b) finding a middle way (c) shouting back (d) bringing up old fights
31. 31.Which of these helps solve a conflict? (a) shouting back (b) using a calm voice (c) bringing up old fights (d) taking sides at once
32. 32.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
33. 33.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
34. 34.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “Stop being silly!” (d) “You are always wrong.”
35. 35.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
36. 36.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) taking sides at once (d) bringing up old fights
37. 37.True or false: “name-calling” makes a conflict worse. (a) True (b) False
38. 38.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 3 (d) step 2
39. 39.Which of these makes a conflict worse? (a) walking off in anger (b) apologising sincerely (c) using a calm voice (d) saying “I feel…”
40. 40.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan

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