Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 90 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
2. 2.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
3. 3.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) listening without blame (d) name-calling
4. 4.🔍 Which is the odd one out? (a) spreading gossip (b) name-calling (c) walking off in anger (d) finding a middle way
5. 5.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 4 (d) step 3
6. 6.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) finding a middle way (d) shouting back
7. 7.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 1 (d) step 4
8. 8.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) bringing up old fights (d) listening without blame
9. 9.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
10. 10.True or false: “shouting back” helps solve a conflict. (a) True (b) False
11. 11.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
12. 12.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 2 (d) step 4
13. 13.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
14. 14.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
15. 15.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 3 (d) step 4
16. 16.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) spreading gossip (d) using a calm voice
17. 17.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
18. 18.Which of these helps solve a conflict? (a) walking off in anger (b) apologising sincerely (c) shouting back (d) spreading gossip
19. 19.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
20. 20.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
21. 21.🔍 Which is the odd one out? (a) walking off in anger (b) focusing on the problem (c) name-calling (d) taking sides at once
22. 22.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
23. 23.Which of these helps solve a conflict? (a) saying “I feel…” (b) name-calling (c) bringing up old fights (d) spreading gossip
24. 24.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) spreading gossip (d) focusing on the problem
25. 25.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
26. 26.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
27. 27.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
28. 28.Which of these helps solve a conflict? (a) taking sides at once (b) finding a middle way (c) spreading gossip (d) walking off in anger
29. 29.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) walking off in anger (d) saying “I feel…”
30. 30.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
31. 31.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
32. 32.True or false: “name-calling” makes a conflict worse. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
34. 34.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) combine the best parts (d) use the louder one’s
35. 35.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
36. 36.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
37. 37.Which of these makes a conflict worse? (a) bringing up old fights (b) using a calm voice (c) apologising sincerely (d) focusing on the problem
38. 38.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
39. 39.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully
40. 40.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan

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