Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 901 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
2. 2.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
3. 3.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 3 (d) step 1
4. 4.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to pick a winner (d) to find who to blame
5. 5.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 1 (d) step 2
6. 6.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 3 (d) step 2
7. 7.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
8. 8.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) taking sides at once (d) using a calm voice
9. 9.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
10. 10.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) using a calm voice (d) name-calling
11. 11.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with an agreed plan (d) with a winner and loser
12. 12.Which of these helps solve a conflict? (a) saying “I feel…” (b) taking sides at once (c) shouting back (d) spreading gossip
13. 13.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
14. 14.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) finding a middle way (d) bringing up old fights
15. 15.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
16. 16.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
17. 17.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
18. 18.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
19. 19.Which of these helps solve a conflict? (a) listening without blame (b) spreading gossip (c) taking sides at once (d) walking off in anger
20. 20.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 3 (d) step 2
21. 21.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
22. 22.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
23. 23.Which of these helps solve a conflict? (a) using a calm voice (b) walking off in anger (c) shouting back (d) bringing up old fights
24. 24.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
25. 25.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “I don’t care.” (d) “You are always wrong.”
26. 26.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
27. 27.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
28. 28.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
29. 29.Which of these makes a conflict worse? (a) using a calm voice (b) bringing up old fights (c) listening without blame (d) saying “I feel…”
30. 30.Which of these helps solve a conflict? (a) name-calling (b) apologising sincerely (c) taking sides at once (d) walking off in anger
31. 31.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 2 (d) step 4
32. 32.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) listening without blame (d) name-calling
33. 33.🔍 Which is the odd one out? (a) focusing on the problem (b) spreading gossip (c) using a calm voice (d) finding a middle way
34. 34.🔍 Which is the odd one out? (a) taking sides at once (b) focusing on the problem (c) shouting back (d) spreading gossip
35. 35.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
36. 36.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 2 (c) step 4 (d) step 3
37. 37.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) take a vote at once (d) ignore them
38. 38.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 1 (d) step 4
39. 39.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
40. 40.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan

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