Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 902 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
2. 2.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) take a vote at once (d) pick a winner fast
3. 3.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 2 (d) step 3
4. 4.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
5. 5.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) finding a middle way (d) shouting back
6. 6.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
7. 7.Which of these makes a conflict worse? (a) bringing up old fights (b) focusing on the problem (c) finding a middle way (d) listening without blame
8. 8.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) the leader picks alone (d) combine the best parts
9. 9.🔍 Which is the odd one out? (a) walking off in anger (b) finding a middle way (c) taking sides at once (d) name-calling
10. 10.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
11. 11.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
12. 12.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) listening without blame (d) taking sides at once
13. 13.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) finding a middle way (d) using a calm voice
14. 14.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 3 (d) step 4
15. 15.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
16. 16.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
17. 17.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
18. 18.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
19. 19.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
20. 20.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) name-calling (d) finding a middle way
21. 21.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 3 (d) step 1
22. 22.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) spreading gossip (d) using a calm voice
23. 23.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
24. 24.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
25. 25.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
26. 26.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
27. 27.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
28. 28.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 1 (d) step 4
29. 29.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) shouting back (d) saying “I feel…”
30. 30.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) listening without blame (d) finding a middle way
31. 31.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with an agreed plan (d) with a winner and loser
32. 32.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) finding a middle way (d) walking off in anger
33. 33.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
34. 34.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
35. 35.🔍 Which is the odd one out? (a) saying “I feel…” (b) bringing up old fights (c) listening without blame (d) using a calm voice
36. 36.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
37. 37.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) name-calling (d) saying “I feel…”
38. 38.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
39. 39.Which of these helps solve a conflict? (a) focusing on the problem (b) name-calling (c) spreading gossip (d) taking sides at once
40. 40.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options

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