Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 903 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
2. 2.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
3. 3.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 4 (d) step 2
4. 4.🔍 Which is the odd one out? (a) taking sides at once (b) listening without blame (c) focusing on the problem (d) saying “I feel…”
5. 5.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 2 (d) step 3
6. 6.Which of these makes a conflict worse? (a) finding a middle way (b) saying “I feel…” (c) taking sides at once (d) using a calm voice
7. 7.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
8. 8.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
9. 9.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
10. 10.Which of these helps solve a conflict? (a) shouting back (b) focusing on the problem (c) name-calling (d) walking off in anger
11. 11.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) name-calling (d) focusing on the problem
12. 12.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) saying “I feel…” (d) name-calling
13. 13.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
14. 14.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
15. 15.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
16. 16.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) apologising sincerely (d) shouting back
17. 17.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) using a calm voice (d) spreading gossip
18. 18.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) name-calling (d) saying “I feel…”
19. 19.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
20. 20.🔍 Which is the odd one out? (a) spreading gossip (b) finding a middle way (c) bringing up old fights (d) name-calling
21. 21.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
22. 22.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 4 (c) step 1 (d) step 2
23. 23.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
24. 24.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
25. 25.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
26. 26.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
27. 27.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 2 (d) step 4
28. 28.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with an agreed plan (d) with silence
29. 29.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
30. 30.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 1 (d) step 4
31. 31.🔍 Which is the odd one out? (a) focusing on the problem (b) bringing up old fights (c) finding a middle way (d) saying “I feel…”
32. 32.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
33. 33.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 1 (d) step 3
34. 34.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
35. 35.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) help them calm down (d) take a vote at once
36. 36.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
37. 37.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
38. 38.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
39. 39.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
40. 40.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes

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