Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 904 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “I don’t care.”
2. 2.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
3. 3.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
4. 4.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
5. 5.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 1 (d) step 3
6. 6.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
7. 7.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with silence (d) with a winner and loser
8. 8.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
9. 9.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) bringing up old fights (d) using a calm voice
10. 10.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
11. 11.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
12. 12.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to waste time (d) to understand fully
13. 13.Which of these helps solve a conflict? (a) spreading gossip (b) saying “I feel…” (c) shouting back (d) walking off in anger
14. 14.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) help them calm down (d) take a vote at once
15. 15.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 1 (d) step 3
16. 16.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) name-calling (d) listening without blame
17. 17.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 1 (d) step 2
18. 18.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
19. 19.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
20. 20.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
21. 21.🔍 Which is the odd one out? (a) spreading gossip (b) using a calm voice (c) listening without blame (d) focusing on the problem
22. 22.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) taking sides at once (d) finding a middle way
24. 24.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 4 (d) step 1
25. 25.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) shouting back (d) finding a middle way
26. 26.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
27. 27.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
28. 28.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
29. 29.Which of these helps solve a conflict? (a) using a calm voice (b) name-calling (c) taking sides at once (d) bringing up old fights
30. 30.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
31. 31.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 1 (c) step 4 (d) step 3
32. 32.Which of these makes a conflict worse? (a) finding a middle way (b) shouting back (c) saying “I feel…” (d) using a calm voice
33. 33.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) name-calling (d) using a calm voice
34. 34.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) listening without blame (d) shouting back
35. 35.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
36. 36.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) name-calling (d) apologising sincerely
37. 37.🔍 Which is the odd one out? (a) walking off in anger (b) finding a middle way (c) apologising sincerely (d) saying “I feel…”
38. 38.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
39. 39.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
40. 40.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False

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