Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 905 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) spreading gossip (d) listening without blame
2. 2.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) name-calling (d) apologising sincerely
3. 3.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
4. 4.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
5. 5.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
6. 6.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
7. 7.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 3 (d) step 1
8. 8.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
9. 9.True or false: “shouting back” makes a conflict worse. (a) True (b) False
10. 10.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
11. 11.🔍 Which is the odd one out? (a) focusing on the problem (b) finding a middle way (c) apologising sincerely (d) walking off in anger
12. 12.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
13. 13.Which of these helps solve a conflict? (a) spreading gossip (b) using a calm voice (c) bringing up old fights (d) shouting back
14. 14.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
15. 15.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
16. 16.🔍 Which is the odd one out? (a) apologising sincerely (b) shouting back (c) spreading gossip (d) bringing up old fights
17. 17.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with an agreed plan (d) with a fight
18. 18.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
19. 19.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) focusing on the problem (d) name-calling
20. 20.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) ignore them (d) help them calm down
21. 21.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
22. 22.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
23. 23.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
24. 24.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
25. 25.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) saying “I feel…” (d) bringing up old fights
26. 26.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 1 (d) step 2
27. 27.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) listening without blame (d) apologising sincerely
28. 28.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 1 (d) step 2
29. 29.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
30. 30.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 1 (d) step 2
31. 31.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to pick a winner (d) to find who to blame
32. 32.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
33. 33.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) walking off in anger (d) saying “I feel…”
34. 34.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
35. 35.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
36. 36.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) walking off in anger (d) saying “I feel…”
37. 37.🔍 Which is the odd one out? (a) listening without blame (b) name-calling (c) finding a middle way (d) focusing on the problem
38. 38.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
39. 39.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
40. 40.True or false: “name-calling” makes a conflict worse. (a) False (b) True

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