Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 910 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
2. 2.Which of these helps solve a conflict? (a) bringing up old fights (b) saying “I feel…” (c) shouting back (d) walking off in anger
3. 3.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
4. 4.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
5. 5.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) walking off in anger (d) saying “I feel…”
6. 6.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with an agreed plan (d) with a winner and loser
7. 7.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) use the louder one’s (d) scrap the project
8. 8.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
9. 9.🔍 Which is the odd one out? (a) listening without blame (b) name-calling (c) walking off in anger (d) spreading gossip
10. 10.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
11. 11.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) focusing on the problem (d) bringing up old fights
13. 13.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
14. 14.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) focusing on the problem (d) name-calling
15. 15.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
16. 16.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) taking sides at once (d) listening without blame
17. 17.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 1 (d) step 2
18. 18.True or false: “shouting back” makes a conflict worse. (a) True (b) False
19. 19.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 4 (c) step 1 (d) step 3
20. 20.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) listening without blame (d) bringing up old fights
21. 21.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) using a calm voice (d) apologising sincerely
22. 22.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
23. 23.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
24. 24.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 1 (d) step 2
25. 25.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
26. 26.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 1 (d) step 4
27. 27.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
28. 28.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) using a calm voice (d) name-calling
30. 30.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 3 (d) step 1
31. 31.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 4 (c) step 1 (d) step 2
32. 32.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) taking sides at once (d) using a calm voice
33. 33.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
34. 34.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
35. 35.Which of these helps solve a conflict? (a) listening without blame (b) taking sides at once (c) spreading gossip (d) shouting back
36. 36.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 3 (d) step 4
37. 37.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
38. 38.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
39. 39.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
40. 40.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) shouting back (d) saying “I feel…”

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