Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 911 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) spreading gossip (d) finding a middle way
2. 2.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) spreading gossip (d) finding a middle way
3. 3.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) shouting back (d) focusing on the problem
4. 4.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) bringing up old fights (d) spreading gossip
6. 6.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
7. 7.Which of these helps solve a conflict? (a) taking sides at once (b) focusing on the problem (c) shouting back (d) spreading gossip
8. 8.🔍 Which is the odd one out? (a) name-calling (b) apologising sincerely (c) bringing up old fights (d) shouting back
9. 9.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
10. 10.🔍 Which is the odd one out? (a) focusing on the problem (b) bringing up old fights (c) spreading gossip (d) taking sides at once
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
12. 12.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
13. 13.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
14. 14.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 4 (d) step 2
15. 15.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
16. 16.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
17. 17.🔍 Which is the odd one out? (a) spreading gossip (b) focusing on the problem (c) listening without blame (d) using a calm voice
18. 18.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
19. 19.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
20. 20.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
21. 21.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
22. 22.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
23. 23.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
24. 24.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
25. 25.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
26. 26.Which of these helps solve a conflict? (a) using a calm voice (b) bringing up old fights (c) walking off in anger (d) shouting back
27. 27.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
28. 28.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
29. 29.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 1 (d) step 4
30. 30.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) using a calm voice (d) name-calling
31. 31.Which of these helps solve a conflict? (a) saying “I feel…” (b) walking off in anger (c) taking sides at once (d) spreading gossip
32. 32.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 3 (d) step 1
33. 33.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
34. 34.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) bringing up old fights (d) listening without blame
35. 35.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) bringing up old fights (d) spreading gossip
36. 36.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
37. 37.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 3 (d) step 2
38. 38.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
39. 39.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
40. 40.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak

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