Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 912 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully
2. 2.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
3. 3.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) shouting back (d) saying “I feel…”
4. 4.Which of these makes a conflict worse? (a) bringing up old fights (b) listening without blame (c) saying “I feel…” (d) finding a middle way
5. 5.Which of these helps solve a conflict? (a) spreading gossip (b) bringing up old fights (c) taking sides at once (d) listening without blame
6. 6.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
7. 7.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
8. 8.Which of these helps solve a conflict? (a) spreading gossip (b) focusing on the problem (c) bringing up old fights (d) shouting back
9. 9.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
10. 10.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 2 (d) step 1
11. 11.Which of these makes a conflict worse? (a) apologising sincerely (b) walking off in anger (c) using a calm voice (d) saying “I feel…”
12. 12.🔍 Which is the odd one out? (a) walking off in anger (b) listening without blame (c) name-calling (d) spreading gossip
13. 13.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
14. 14.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
15. 15.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
16. 16.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
17. 17.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
18. 18.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 1 (c) step 3 (d) step 2
19. 19.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with silence (d) with a winner and loser
20. 20.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
21. 21.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
22. 22.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) apologising sincerely (d) focusing on the problem
23. 23.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
24. 24.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) apologising sincerely (d) name-calling
25. 25.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
26. 26.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
27. 27.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
28. 28.True or false: “shouting back” makes a conflict worse. (a) False (b) True
29. 29.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) walking off in anger (b) finding a middle way (c) listening without blame (d) apologising sincerely
31. 31.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
32. 32.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
33. 33.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 3 (d) step 1
34. 34.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
35. 35.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
36. 36.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
37. 37.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) name-calling (d) using a calm voice
38. 38.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 3 (d) step 1
39. 39.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
40. 40.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together

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