Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 913 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) apologising sincerely (d) walking off in anger
2. 2.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) saying “I feel…” (d) walking off in anger
3. 3.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
4. 4.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
5. 5.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
6. 6.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
7. 7.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 3 (d) step 1
8. 8.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 3 (d) step 4
9. 9.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
10. 10.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
11. 11.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
12. 12.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
13. 13.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
14. 14.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 1 (d) step 2
15. 15.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
16. 16.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
17. 17.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) taking sides at once (d) shouting back
18. 18.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
19. 19.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) combine the best parts (d) scrap the project
20. 20.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
21. 21.Which of these helps solve a conflict? (a) using a calm voice (b) name-calling (c) walking off in anger (d) taking sides at once
22. 22.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
23. 23.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
24. 24.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
25. 25.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 4 (d) step 1
26. 26.Which of these makes a conflict worse? (a) spreading gossip (b) saying “I feel…” (c) finding a middle way (d) apologising sincerely
27. 27.True or false: “name-calling” makes a conflict worse. (a) True (b) False
28. 28.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 1 (c) step 3 (d) step 2
29. 29.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
30. 30.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
31. 31.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to find who to blame (d) to waste time
32. 32.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
33. 33.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
34. 34.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
35. 35.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 3 (c) step 4 (d) step 1
36. 36.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
37. 37.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
38. 38.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
39. 39.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 4 (d) step 2
40. 40.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 3 (c) step 1 (d) step 4

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