Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 914 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) finding a middle way (b) saying “I feel…” (c) spreading gossip (d) using a calm voice
2. 2.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
3. 3.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
4. 4.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) listening without blame (d) name-calling
5. 5.Which of these makes a conflict worse? (a) listening without blame (b) taking sides at once (c) finding a middle way (d) using a calm voice
6. 6.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) focusing on the problem (d) spreading gossip
7. 7.Which of these makes a conflict worse? (a) saying “I feel…” (b) bringing up old fights (c) finding a middle way (d) listening without blame
8. 8.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) the leader picks alone (d) combine the best parts
9. 9.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
10. 10.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) apologising sincerely (d) shouting back
11. 11.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) listening without blame (d) shouting back
12. 12.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
13. 13.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 4 (d) step 3
14. 14.Which of these helps solve a conflict? (a) walking off in anger (b) using a calm voice (c) taking sides at once (d) shouting back
15. 15.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
16. 16.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 3 (d) step 4
17. 17.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 1 (d) step 3
18. 18.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) shouting back (d) walking off in anger
19. 19.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 1 (d) step 2
20. 20.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
21. 21.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
22. 22.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
23. 23.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
24. 24.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
25. 25.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
26. 26.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
27. 27.Which of these helps solve a conflict? (a) finding a middle way (b) taking sides at once (c) shouting back (d) walking off in anger
28. 28.True or false: “name-calling” helps solve a conflict. (a) False (b) True
29. 29.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 1 (d) step 3
30. 30.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 1 (d) step 3
31. 31.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
32. 32.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
34. 34.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
35. 35.🔍 Which is the odd one out? (a) walking off in anger (b) apologising sincerely (c) using a calm voice (d) saying “I feel…”
36. 36.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
37. 37.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
38. 38.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) listening without blame (d) name-calling
39. 39.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
40. 40.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) saying “I feel…” (d) walking off in anger

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