Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 915 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) saying “I feel…” (b) bringing up old fights (c) spreading gossip (d) walking off in anger
2. 2.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 2 (d) step 4
3. 3.Which of these helps solve a conflict? (a) listening without blame (b) bringing up old fights (c) taking sides at once (d) walking off in anger
4. 4.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 4 (d) step 1
5. 5.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “I don’t care.” (d) “You are always wrong.”
6. 6.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
7. 7.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 3 (d) step 2
8. 8.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
9. 9.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
10. 10.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
11. 11.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
12. 12.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
13. 13.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) bringing up old fights (d) using a calm voice
14. 14.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) take a vote at once (d) ignore them
15. 15.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
16. 16.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
17. 17.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 3 (d) step 1
18. 18.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
19. 19.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to understand fully (d) to find who to blame
20. 20.🔍 Which is the odd one out? (a) name-calling (b) finding a middle way (c) using a calm voice (d) focusing on the problem
21. 21.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
22. 22.🔍 Which is the odd one out? (a) name-calling (b) focusing on the problem (c) bringing up old fights (d) spreading gossip
23. 23.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with a fight (d) with silence
24. 24.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
25. 25.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 1 (d) step 4
26. 26.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) shouting back (d) walking off in anger
27. 27.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
28. 28.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
29. 29.True or false: “shouting back” helps solve a conflict. (a) True (b) False
30. 30.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
31. 31.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) taking sides at once (d) apologising sincerely
32. 32.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
33. 33.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
34. 34.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 4 (d) step 1
35. 35.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) focusing on the problem (d) apologising sincerely
36. 36.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
37. 37.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) walking off in anger (d) using a calm voice
38. 38.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
39. 39.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
40. 40.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False

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