Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 918 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) using a calm voice (d) spreading gossip
2. 2.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
3. 3.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
4. 4.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
5. 5.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 2 (d) step 3
6. 6.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 2 (d) step 4
7. 7.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
8. 8.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
9. 9.🔍 Which is the odd one out? (a) taking sides at once (b) listening without blame (c) apologising sincerely (d) finding a middle way
10. 10.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
11. 11.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) bringing up old fights (d) apologising sincerely
12. 12.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) saying “I feel…” (d) using a calm voice
13. 13.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) walking off in anger (d) name-calling
14. 14.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
15. 15.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
16. 16.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 3 (d) step 1
17. 17.Which of these helps solve a conflict? (a) shouting back (b) finding a middle way (c) bringing up old fights (d) spreading gossip
18. 18.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
19. 19.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
20. 20.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 4 (d) step 3
21. 21.🔍 Which is the odd one out? (a) name-calling (b) listening without blame (c) saying “I feel…” (d) focusing on the problem
22. 22.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
23. 23.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
24. 24.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
25. 25.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) name-calling (d) focusing on the problem
26. 26.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
27. 27.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) bringing up old fights (d) focusing on the problem
28. 28.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
29. 29.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
30. 30.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
31. 31.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
32. 32.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
33. 33.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
34. 34.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
35. 35.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
36. 36.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
37. 37.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) listening without blame (d) bringing up old fights
38. 38.True or false: “name-calling” makes a conflict worse. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) walking off in anger (d) using a calm voice
40. 40.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False

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