Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 919 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) spreading gossip (b) using a calm voice (c) bringing up old fights (d) taking sides at once
2. 2.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
3. 3.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
4. 4.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 1 (d) step 4
5. 5.🔍 Which is the odd one out? (a) walking off in anger (b) finding a middle way (c) apologising sincerely (d) saying “I feel…”
6. 6.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 1 (d) step 2
7. 7.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
8. 8.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 1 (d) step 2
9. 9.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
10. 10.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
11. 11.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
12. 12.Which of these helps solve a conflict? (a) saying “I feel…” (b) walking off in anger (c) name-calling (d) spreading gossip
13. 13.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) taking sides at once (d) finding a middle way
14. 14.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
15. 15.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 3 (c) step 4 (d) step 1
16. 16.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 1 (d) step 2
17. 17.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) apologising sincerely (d) spreading gossip
18. 18.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
19. 19.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
20. 20.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
21. 21.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
22. 22.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with silence (d) with an agreed plan
23. 23.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) bringing up old fights (d) saying “I feel…”
24. 24.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
25. 25.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
26. 26.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 3 (d) step 2
27. 27.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) taking sides at once (d) focusing on the problem
28. 28.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
29. 29.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
30. 30.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
31. 31.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
32. 32.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) name-calling (d) apologising sincerely
33. 33.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
34. 34.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
35. 35.True or false: “name-calling” makes a conflict worse. (a) True (b) False
36. 36.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
37. 37.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
38. 38.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
39. 39.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) taking sides at once (d) focusing on the problem
40. 40.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”

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