Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 920 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) finding a middle way (b) shouting back (c) spreading gossip (d) taking sides at once
2. 2.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) walking off in anger (d) taking sides at once
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
4. 4.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
5. 5.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with a winner and loser (d) with an agreed plan
6. 6.True or false: “name-calling” helps solve a conflict. (a) True (b) False
7. 7.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
8. 8.True or false: “shouting back” helps solve a conflict. (a) True (b) False
9. 9.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 3 (d) step 2
10. 10.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 2 (d) step 1
11. 11.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts
12. 12.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) walking off in anger (d) apologising sincerely
13. 13.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 1 (d) step 4
14. 14.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
15. 15.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) finding a middle way (d) spreading gossip
16. 16.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 2 (d) step 1
17. 17.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to waste time (d) to understand fully
18. 18.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
19. 19.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
20. 20.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
21. 21.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 1 (d) step 3
22. 22.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
23. 23.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) finding a middle way (d) walking off in anger
24. 24.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
25. 25.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) taking sides at once (d) finding a middle way
26. 26.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) shouting back (d) using a calm voice
27. 27.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
28. 28.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
29. 29.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) taking sides at once (d) listening without blame
30. 30.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) finding a middle way (d) shouting back
31. 31.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) finding a middle way (d) walking off in anger
32. 32.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
33. 33.Which of these makes a conflict worse? (a) walking off in anger (b) apologising sincerely (c) using a calm voice (d) finding a middle way
34. 34.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
35. 35.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) spreading gossip (d) saying “I feel…”
37. 37.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
38. 38.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
39. 39.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
40. 40.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True

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